Privacy Policy | Petzy

1. Data Controller

The data controller responsible for your personal information is:

MLGR Ltd
Operator of the Petzy Platform

For any privacy-related enquiries you can contact:

Email: hello@petzy.co.uk

2. Information We Collect

We collect personal information when you use the Petzy platform, including information you provide directly and data collected automatically through your use of the service.

Information You Provide

When creating an account, listing a pet, or contacting us, you may provide:

Name
Email address
Phone number
Location information
Account login credentials
Pet listing information (breed, age, health details, images)

If you contact support, we may also collect the information contained in your communications.

Automatically Collected Information

When you use Petzy, we may automatically collect certain information including:

IP address
Browser type and device information
Pages visited and time spent on the platform
Referral sources
Usage activity and platform interactions

This information helps us understand how the platform is used and allows us to improve our services.

3. How We Use Your Information

We use personal data for the following purposes:

Creating and managing user accounts
Facilitating communication between buyers and sellers
Operating and maintaining the Petzy platform
Processing transactions or platform services
Providing customer support
Sending important service notifications
Detecting fraud, abuse, or illegal activity
Improving platform features and user experience

We may also use aggregated or anonymised data for analytics, research, and product development.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

Contractual necessity
To provide the Petzy platform and services you request.

Legitimate interests
To operate, maintain, and improve the platform and prevent fraud.

Legal obligation
To comply with applicable laws or regulatory requirements.

Consent
Where required for marketing communications or optional cookies.

5. Information Sharing

We do not sell personal data to third parties.

Your information may be shared in the following circumstances:

Platform Functionality

Seller contact details may be shared with potential buyers as part of the listing and communication process.

Service Providers

We may share data with trusted third-party service providers that help operate the platform, including:

Hosting providers
Payment processors
Email delivery services
Analytics services

These providers are required to process data securely and only for authorised purposes.

Legal Requirements

We may disclose information if required to:

Comply with legal obligations
Respond to lawful requests from authorities
Protect the safety of users or animals

6. Data Security

MLGR Ltd takes appropriate technical and organisational measures to protect personal data.

Security measures may include:

Encryption of data in transit (HTTPS)
Secure hosting infrastructure
Access control and authentication systems
Regular security monitoring and updates

While we strive to protect your data, no system can guarantee complete security.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Maintain platform functionality
Comply with legal obligations
Resolve disputes or enforce agreements

Inactive accounts or data may be deleted or anonymised after a reasonable retention period.

8. Cookies and Tracking Technologies

Petzy uses cookies and similar technologies to operate the platform and improve user experience.

Essential Cookies

Required for basic functionality such as:

User login sessions
Security and authentication
Saving user preferences

Analytics Cookies

Used to understand how visitors interact with the platform so we can improve performance and usability.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

9. Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data.

These include the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data
Restrict processing of your data in certain circumstances
Object to processing based on legitimate interests
Request data portability

Requests can be made by contacting us at:

hello@petzy.co.uk

We will respond to requests within one month, as required by law.

10. Third-Party Links

The Petzy platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites and encourage users to review their privacy policies separately.

11. Children's Privacy

The Petzy platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors. If we become aware that such data has been collected, it will be removed promptly.

12. International Data Transfers

Where personal data is transferred outside the United Kingdom, MLGR Ltd will ensure appropriate safeguards are in place in accordance with UK GDPR.

This may include the use of:

Standard Contractual Clauses
Adequate jurisdictions recognised by UK regulators

13. Changes to This Privacy Policy

MLGR Ltd may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Updated versions will be published on this page with the revised “Last Updated” date.

Continued use of the platform after updates constitutes acceptance of the revised policy.

14. Contact

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:

Email: hello@petzy.co.uk
Operator: MLGR Ltd
Platform: Petzy

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been processed improperly.