Buyer Protection & Safety Policy
Petzy Platform · Operator: MLGR Ltd · Last Updated: March 2026
Petzy is committed to making the process of finding and adopting or purchasing a pet as safe, transparent, and trustworthy as possible.
This Buyer Protection and Safety Policy explains the measures Petzy takes to promote safe transactions between users and outlines recommended practices for buyers using the platform.
Petzy acts as an online marketplace connecting buyers, adopters, breeders, and shelters. Transactions occur directly between users, and Petzy is not a party to the sale or transfer of animals.
1. Buyer Safety Commitment
MLGR Ltd operates the Petzy platform with the goal of reducing fraud, improving transparency, and promoting responsible pet ownership.
To support this goal, Petzy implements:
- Seller verification procedures
- Listing quality standards
- Fraud monitoring systems
- Secure platform messaging
- Reporting and investigation tools
These measures are designed to help buyers make informed decisions when engaging with sellers.
2. What Petzy Provides
Verified Sellers
Where verification is available, sellers may undergo an identity verification process that can include:
- Identity checks
- Address confirmation
- Account verification procedures
Verified sellers may receive a verification badge on their listings.
Verification helps improve transparency but does not constitute an endorsement or guarantee of the seller.
Buyers are still responsible for conducting their own checks before proceeding with a purchase.
Secure On-Platform Messaging
Petzy provides a secure messaging system that allows buyers and sellers to communicate safely within the platform.
Benefits include:
- Protection of personal contact details
- A record of conversations
- Evidence for dispute investigations if required
Users are strongly encouraged to keep all communication within the Petzy platform.
Scam & Fraud Detection
Petzy uses monitoring systems and moderation tools to identify suspicious activity.
This may include detecting:
- Duplicate or stolen images
- Known scam patterns
- Misleading listings
- Unusual account behaviour
Listings flagged as suspicious may be reviewed and removed.
Accounts involved in fraudulent activity may be suspended or permanently banned.
Listing Quality Standards
Petzy maintains standards for listings on the platform.
Sellers must provide:
- Accurate descriptions of animals
- Genuine photographs of the animal being listed
- Honest health and welfare information
- Accurate breed, age, and condition details
Listings that fail to meet these standards may be edited, suspended, or removed.
Data & Payment Security
Petzy takes steps to protect user data and platform security.
This includes:
- Secure encrypted connections (HTTPS)
- Platform access controls
- Data protection in accordance with UK GDPR
Petzy does not sell personal data and will never share user information without lawful reason or user consent.
Dedicated Support Team
Petzy provides support for users who encounter suspicious behaviour or potential fraud.
Where concerns are reported, our team may:
- Review listings and user accounts
- Investigate reported activity
- Request additional information from sellers
- Suspend accounts where necessary
Petzy may also cooperate with relevant authorities or animal welfare organisations where appropriate.
3. Recommended Safe Buying Process
Petzy strongly encourages buyers to follow safe purchasing practices.
Step 1 — Browse Listings Carefully
Review the listing details carefully, including:
- Photos of the animal
- Health information
- Seller verification status
If information appears incomplete or misleading, contact the seller for clarification.
Step 2 — Communicate Through Petzy
Use the platform's secure messaging system to:
- Ask questions about the pet
- Request additional photos or videos
- Confirm health and vaccination details
Keeping communication on the platform helps protect both parties.
Step 3 — Visit in Person
Before making any payment, buyers should always:
- Visit the pet in person
- Meet the seller directly
- Confirm the living environment of the animal
Petzy strongly discourages purchasing animals without seeing them in person.
Step 4 — Report Suspicious Activity
If something appears unusual or suspicious, report it immediately through the platform.
Examples include:
- Requests for payment before viewing
- Refusal to allow visits
- Suspicious payment methods
- Listings that appear copied or duplicated
Reports help Petzy investigate and remove potentially harmful listings.
4. Reporting Listings or Users
Users can report listings or accounts they believe may violate platform policies.
Reports may include concerns such as:
- Fraudulent listings
- Animal welfare concerns
- Misleading descriptions
- Scam attempts
All reports are reviewed by the Petzy moderation team.
Where necessary, Petzy may:
- Remove the listing
- Suspend the seller account
- Request additional verification
5. Important Disclaimer
While Petzy implements systems designed to promote safety and transparency, users should understand that:
- Petzy does not guarantee the behaviour of sellers
- Petzy does not guarantee the health or condition of animals listed
- Petzy does not act as a broker, escrow service, or intermediary in transactions
All transactions occur directly between buyers and sellers.
Users remain responsible for conducting appropriate checks before completing any purchase or adoption.
6. Animal Welfare
Petzy promotes responsible pet ownership and compliance with UK animal welfare legislation.
Users must comply with applicable laws including the Animal Welfare Act 2006 and any relevant breeder licensing requirements.
Listings that raise welfare concerns may be removed and reported to appropriate authorities where necessary.
7. Contact & Support
If you encounter suspicious activity or need assistance, please contact Petzy support.
- Support Email: hello@petzy.co.uk
- Operator: MLGR Ltd
- Platform: Petzy
Reports of suspicious listings or behaviour can also be submitted directly through the platform's Report Listing feature.